Shipping and Returns
Upon confirmation and the receipt of the full payment is issued, we will require a few days to process your order.
Collection pieces will take 1 to 3 business days where as, Bespoke pieces will take up to 2 weeks or more.
- After processing your order, your purchase will be sent via the Malaysian Postal Service. Delivery time may vary from 3 to 14 days depending on your location.
- All items are posted via Poslaju Malaysia (Malaysian International Courier Service).
- If you wish for your item to be posted via other International Postal Services (FedEx, DHL, UPS, GDex), please do inform us before making the full payment as extra cost may be incurred.
Free Mailing Services:
Free Pos Daftar (Registered Mail)
This only applies to purchases above 100USD, for all destinations. *Do note that Registered Mail may take a longer duration (2 to 6 weeks) to arrive depending on your location. You may opt for the Local Courier Service (within Malaysia), International Courier Service (to other countries) with an addition of 8USD.
Free Poslaju (Courier Service)
This only applies to purchases above 250USD, for all destinations.
Please note that these are estimated delivery times and are provided for reference only. The information here represent an approximate time frame as all delivery times are subjected to customs clearances and transportation conditions. The estimated time frame for delivery does not apply during peak season. The estimated time could vary from 2 to 6 weeks for your order to arrive and delays may be subjected to customs clearances.
We hope each piece pleases you and holds as much value as it does to us. If for any reason you are not content with your order, we will gladly offer the following:
- Upon receiving the arrival of your order, you are allowed to return your Left&Right piece within the first 3 days; provided the piece is unworn and undamaged.
- In order to return the piece, send an email to firstname.lastname@example.org to request for your order to be returned. Once a confirmation has been sent; agreeing either to refund or to exchange the piece, you are to have the item dispatched within 1 week.
- The confirmation you will receive upon agreement to refund or to exchange will be from LEFT AND RIGHT ARTISAN HANDCRAFT.
- The item is to be packed securely, sealed and sent via Registered Mail.
- We will require 1 to 2 weeks after retrieving the item to verify that the item is still in its original condition. Once verification is completed, we will refund you in full (excluding shipping charges).
- *Do note that due to hygienic purposes, earrings are refundable but not in full in order to handle the disposal of the ear wire. A small deduction to the refunded amount will be made.
- Bespoke pieces are non-refundable.
- If you have received an incorrect or damaged item during shipping or delivery, we gladly offer our repair services at a nominal fee.